Could you tell me which application should I be using with this device?
Of course – you should use “Smart Life” for Android version 4.1 and above, as well as iOS version 9.0 and above
Could you tell me how to pair the device with the application?
It’s very easy, you should simply follow these steps: first of all, press and hold the button for 5 seconds to enter into the Wi-Fi configuration mode. You will notice that the LED indicator will blink rapidly (EZ mode) or slowly (AP mode). The EZ mode connection is set as the default Wi-Fi configuration. Secondly, you can press and hold the button for 5 seconds to enable the device to switch between the EZ mode and AP mode. Once that is done, simply follow the instructions in the app, or refer to the manual provided in the package for a more detailed pairing process explanation
Could you tell me what’s the difference between the two connection modes?
Of course - EZ (easy mode) mode: The Power Strip directly connects to your home router, while AP (access point) mode: The Power Strip creates an access point which connects to the smartphone and to your home router.
* Each mode is suitable for different router types. Try one, and if it doesn’t work, try the other one
Could you tell me how to unpair the device?
Sure – simply press and hold the button on the device for 5 seconds to unpair it from your smartphone, or use the Remove Device button in the device settings menu
Could you tell me how can I reset the device?
It’s very easy – simply open the application device menu and go to Settings, then click Restore Manufacturer Defaults
How can I manually turn on/off the device(s) plugged into the Power Strip?
That’s very easy – simply press the power button and all the devices that are plugged into the Power Strip will be turned on/off
Can you tell me what’s the length of the power strip cable?
Sure – the length of the power strip cable is 3 meters
Could you tell me how many Power Strips can I add and use in the application?
Great news – there is no limit as to how many Power Strips you can add and use in the app
Does the Power Strip use a lot of power when in Standby mode?
Fortunately, the Power Strip consumes less than 1 W when in Standby mode
Could you tell me if the device has a timer or a schedule functionality?
Great news – you can do both – set the schedule or a timer to control the plugged in appliances
I wonder where can I control the Power Strip from?
Great news – the Power Strip can be controlled from any location using the free “Smart Life” app for smartphones and tablets, as long as your mobile device is connected to the Internet or your local wireless network
I’ve run into an issue – I am unable to connect to the device on any network other than my home one, could you please tell me what shall I do?
Don’t worry, the issue is simply to do with different routers. Make sure that the router you are trying to connect to has a port forwarding enabled to access the device. If that’s a bit too complicated for you to do, maybe get in touch with your network provider. They should be able to guide you step-by-step
Could you tell me if I can use the Power Strip without my smartphone?
Of course, you can – simply control it using the switch button on the front panel of the Power Strip. The LED light will indicate the switch status
Is there is any difference between how I turn off the device - manually (pressing the button) or by turning off the device via the “Smart Life” app?
The short and sweet answer is – no, there is no difference
What should I do in order to change the Wi-Fi network that the Power Strip is connected to?
It’s very easy – simply press the Power Button for 5 seconds or remove the device from the app to reset the connection. After successfully resetting Power Strip, just follow the Wi-Fi setup procedure in the “Smart Life” app
What shall I do to set up Amazon Alexa and Google Assistant on this device?
We advise you to refer to the manual included in the package for a detailed explanation of the setup process
Since the “Smart Life” application has a timer functionality, I guess it’s possible to ask Amazon Alexa or Google Assistant to turn off power 30 minutes after using the device?
Unfortunately, the answer is no. As of now, Amazon Alexa and Google Assistant can only be asked to turn on/off the Power Strip
Could you tell me if it’s possible to use multiple Power Strips with Amazon Alexa/Google Assistant? If so, I wonder if I should use separate names for each Power Strip?
Great news – yes, it is possible and yes you should set a custom name of each Power Strip while setting them up in the “Smart Life” application
I wonder if it’s possible to track the energy consumption level using the Power Strip?
Unfortunately, the answer is no
Is it possible for the Power Strip to be controlled by more than one user?
Of course, it is! The way it works is as follows: the user account, which initially sets up the Power Strip and connects it to the Wi-Fi network is the owner and the primary account. In order for other users to gain control over the Power Strip, the ‘owner account’ must ‘share’ the device with them, which can be done in the “Smart Life” app settings. This way, another user gains control over the Power Strip without going through the whole set-up process
I wonder if the Power Strip supports the 5GHz Wi-Fi network?
Unfortunately, the Power Strip only supports the 2.4GHz Wi-Fi network
I’ve run into an issue – for some reason I cannot connect to the device, what shall I do?
Don’t panic, simply follow these steps: first of all, make sure that your device is connected to a 2.4 GHz Wi-Fi network, since 5 GHz Wi-Fi network is not supported. Secondly, make sure that your Wi-Fi network has a strong signal. Finally, make sure that your wireless router/access point or the network provider is not blocking the P2P (peer to peer) networking
I’ve run into an issue – the device unexpectedly turned off, is it something I should worry about?
Absolutely not, it might have happened simply due to your Wi-Fi network being turned off. Please check and restart the router. After the power is cut off, your device will go into the off mode; please make sure to turn it on through the application or manually by pressing the power button on the device
What happens after electricity loss – will the Power Strip’s settings get back to the ones I’ve set-up or to the default ones?
Don’t worry, once the power is back on, the Power Strip will automatically reboot and for security reasons will switch off your appliance. It will switch on again at the next scheduled time or when you manually switch it on
How can I check the status of the Power Strip?
That’s very simple – you can check the status of the Power Strip using the “Smart Life” application
What do I need to have ready to use the Power Strip with an appliance?
All you need is a 2.4 GHz wireless network and a mobile device connected to the internet, that’s all!
What kind of appliances can I control remotely using the Power Strip?
You can control a wide range of appliances connected to the Power Strip. The only thing you must ensure though is that the maximum current load isn’t higher than 10 A and the maximum power load isn’t higher than 2400 W
I was wondering what’s the output of the USB port?
The total output of all USB ports is 5 V and 4 A. Single USB port’s output though is 5 V and 2.4 A
I was wondering if the Power Strip can be used outdoors?
Unfortunately, the answer is no, since the Power Strip was designed for indoor use only
I was wondering if the Power Strip has multi-voltage support? It is especially relevant when using it abroad
Yes, it does – the Power Strip can be used within 100–240 V and 50–60 Hz range
If I move the Power Strip to another outlet, do I need to set it up again?
Fortunately, you don’t need to, since the Power Strip remembers the IP configuration and will continue working without setting it up again (as long as you stay on the same Wi-Fi network)
Could you please confirm if my personal data will be protected according to the EU General Data Protection Regulation (GDPR)?
GDPR is intended to protect the fundamental privacy right of EU data subjects and the security of personal data, and we can fully confirm that our platform is ready for GDPR compliance assessment
Could you tell me what’s the maximum number of devices can I plug into the power strip?
Sure – the power strip has a total of 6 sockets and 4 USB outputs. However, the total draw and wattage of devices plugged into the Power Strip should be within the rated amperage and wattage of the Power Strip
Could you tell me if it’s possible to control each socket separately?
The sockets can be controlled in groups using the app – 2 groups with 3 sockets each
I was wondering how does the overload protection work?
If the power load of plugged in appliances exceeds the 2400 W, the circuit breaker will be activated and the black button will pop out. Make sure to unplug the appliance, which might have caused this and push the button back in to continue using the device
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