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FAQ

How does this wireless charger work?

The charger uses “QI” technology, which works using magnetic induction method. This technology requires transmitting and receiving coils. The alternating current, passing through the transmit coil, creates a magnetic field, which in its turn creates voltage in the receiving coil, and which is used to recharge the battery of the mobile device. The wireless charger meant to be used by the devices consuming 10W or less of energy such as mobile phones.

How do I know if my phone supports this wireless technology?

In order for the phone to be compatible with the wireless charging technology, it should support the “Qi” standard. You will hardly find any older phones having this standard integrated in them. In order to check your phone’s compatibility, please refer to your device’s user manual.

How powerful should be the wall charger in order for it to charge my phone using ACME CH303 wireless charger?

You would need a charger at least as powerful as DC 5 V, 2 A. 

What is this product’s connection?

This product has a micro-USB connection, so please have this in mind when using your own cable. 

Does this charger support a fast-charging wireless mode?

Of course, it does! If you want to enjoy the fast-charging mode, please use the charger, which has an integrated “Qualcomm Quick Charge 2.0/3.0” technology and a compatible smartphone. 

How powerful should be the USB charger if I want to charge my phone using ACME CH303 wireless charger?

For a standard charging mode, you would need a charger at least as powerful as DC 5 V, 2 A. However, if you want to activate a fast-charging mode, you would need a charger supporting the “Qualcomm Quick Charge 2.0/3.0” standard. 

Can I charge my phone without taking it out of the case?

Of course, you can! However, avoid cases made either out of metal or silicon. Case has to be not thicker than 6mm. 

How do I initiate the charging process with ACME CH303 wireless charger?

The process is super easy – simply place your smartphone (or any other compatible device) onto the wireless charger with the screen up and check if the charging process has begun – done!

How do I know that the charging process has begun?

The blue LED light should be always on, which would indicate that the device is being charged.

My phone gets slightly heated when being charged, is that normal?

During the charging process your charger and your phone might get slightly heated, that’s absolutely normal.

What does the flashing LED light indicate?

If the device, which you are trying to charge, for example your smartphone, is placed incorrectly on the wireless charger or it’s not compatible, the LED light will start flashing. This is an indicator for you to check if everything is connected correctly and try again.

My phone is placed on the wireless charger but the battery will not charge – what shall I do?

Don’t panic! First of all, please make sure that your phone is compatible with the “Qi” wireless charging standard. Secondly, please check if your phone is correctly placed on the wireless charger. Next, check your phone’s (or any other device which you are trying to charge) user manual and look for the exact information about the integrated “Qi” wireless charging receiver. Also, if you are using a phone protection case, it might be blocking the signal, so check that too. Finally, check if your USB charger is not damaged and powerful enough, and make sure everything is connected properly. 

How long does it take to charge my phone using this wireless charger?

It’s hard to tell since it depends on a number of factors, such as your battery’s capacity, phone’s specifications, phone’s energy consumption rate, phone’s position on the wireless charger, charging distance, etc. 

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